Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and shopping experience.
Are Sorvella perfumes long-lasting?
Yes, our perfumes are formulated with high concentrations of fragrance oils to ensure a long-lasting and intense scent profile that stays with you throughout the day.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery times vary between 3 to 7 business days depending on your location.
Can I return a perfume if I don't like the scent?
We accept returns within 14 days of delivery, provided the product remains in its original, unopened packaging with the protective seal intact due to hygiene reasons.
Are your products cruelty-free?
Absolutely. Sorvella Perfumy is committed to ethical beauty standards; none of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various secure instant payment methods like Apple Pay and Google Pay.
How should I store my perfume to maintain its quality?
To preserve the integrity of the fragrance, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.